FAQs
+
Is there a charge for the delivery of my glasses?We deliver worldwide at no additional cost through DHL.
+
How do returns and warranties work? We are so sure about the quality and beauty of our products that we have free returns without any costs and without any questions. You will be refunded within seven days.
+
Which materials do you use to produce the frames?We use the best Italian and Japanese acetate and marine-grade stainless steal. Every frame is made entirely by hand.
+
¿Are the lenses polarised?Polarisation technology can be confused with UV protection. Some of our lenses are polarised, and it is clearly stated on the product. Polarisation can simply be described as a vertical filter that blocks light that comes in every other different direction (glare). In all of our lenses we only use the best UV protection which complies with the American National Standard Institute, the European standard EN 1836:2005 and the Australian and New Zeland standard AS NZS 1067-2003.
+
How can I check the status of my purchase?You can check the status of your purchase by signing in or by sending an email to sales@districteyewear.com
+
How long does the delivery take?Normally between three to four business days.
+
¿Which payment forms are available?You can pay securely with Visa, Master Card and American Express credit Cards. Paypal and Oxxo are also available.
+
How to request an exchange or a return?Send an email to sales@distriucteyewear.com with the following information:
The name of the product.
Day and place of purchase
Payment Method
Reason for the exchange or return and how you wish we proceed.
+
How can I find a product on the page?Click on the search icon on the top right-hand corner and type what you are looking for
+
How to take care of my glasses? To keep you glasses clean, favours its function. Premium frames, specially the lenses, require a special treatment. Inadequate handling con damage the lenses. The best way to clean your lenses is to polish them softly with the microfibre provided and liquid cleaner made specially for eyewear if needed. To prevent damage, never clean your lenses with paper towels, as they might contain dirt or dust.
If you go to the sea or near a beach, please rinse your glasses with fresh running water and wait for them to dry before cleaning them.
